Frequently Asked Questions
👍 General Questions
What products do your service consist of?
Our service offers digital products that can influence the social media rates. Look through the website to learn more about our packages.
Can the customer buy your products in the selected countries only?
Not only. We can provide clients from all over the world with our services. The credit card is the main condition for the purchase. It doesn’t matter what your location is. Our repeated clients are from Australia, India, UK, Nigeria, Ireland, Spain and Italy.
How fast can I receive the ordered service?
The client's requirement is the main thing proceeding the time of delivery. You’ll see the expected delivery time while placing an order. When the customer places the order, the expected delivery day and time will be shown in the description of the chosen package.
Should I wait for a long time for the order to be received?
The work of the service as usual starts within 2-5 minutes after the payment has been made. The process is fully automatic. When a customer's order is launched, it will take approximately an hour to start the process. Look through the product description of the particular service to learn more time details.
Pay attention: we use the number one protocol for gradual activity delivery. It will increase the natural movement on the social platform. We do not send all the orders at once.
Can I have the detailed information about the delivery of the order?
The satisfied client is our main aim. The services you’ve purchased will be delivered in accordance with the detailed description given via the particular package. The existing customers are pleased with the high quality. We try to do our best to offer the greatest proposition to you.
Are the system transactions safe for your customers?
The completely secure system of transactions is used by our website. We know exactly the proper actions number we can give to your profile and know how to gain the realistic option of purchase. That is why we can be named one of the most serious and trusted providers of digital services on the market.
For whom is your package the most helpful?
Everyone who wants to get on the higher level of social media account activity can get bright advantages from our services. Look what group of people buy our products as usual:
- Those who have some influence on the different social platforms
- Famous or well-known people
- The representatives of show-business of politics
- Non-governmental organizations
- Or simply the account of newcomer individuals
Do you need to know my account’s password?
Our service does not need to be provided with the client’s personal information. We deliver an order without those details. Your private data will be safe, be sure.
I need to have a ground mass of numbers. Where are the bigger orders packages placed on the site?
We do not provide customers with the huge activity numbers. Cause the majority of social media use the tracking set-up identity. That system finds out the sudden increment of activity.
The flagging of the account can be done after such numbers are used (even the ban). Not to get into such difficulties we provide packages that can work on our clients without such problems. If you’ll have a need for higher activity, you can make one more order in future. Pay attention: the second-order is passed successfully on the same completion of the previous order.
Can the purchase be made for not my account?
Yes, it is possible. Not only the profile’s owner can buy the services. By the way, the page the order is made for has to be in public mode. We won’t deliver the order to the private mode pages.
Do your websites provide some discounts? What is the determination of these?
We commonly provide discounts and different kinds of promotions on our website. If the package is at a lower price now, the customer will see the previous price in a crossed-out format near the current price.
Check out if there are special rebates for some holidays when the website discount propositions are of 10-25% on all the provided services! There are also pleasant rates on numerous packages.
To learn more information about what the particular discounts we offer at the proper moment, please ask our support team and get the detailed answer.
What about the anonymity of my website transactions? Can anybody know that I’ve made an order from your service?
All your transactions are anonymous. Remember that we will deliver the number of interactions you’ve purchased gradually. It will give the possibility of page activity looking organic. In such a way we take care of your reputation and other users won’t know about our cooperation.
Can I make the repeat order for the same publications?
Of course you may do it. The multiple purchases can be made for the same posts. The same package can be also re-ordered. But pay attention that the new one can be ordered after the completed delivery process of the previous one only.
In case you order the identical package for the same account posts, the website system may not see the other one. That is why our customer should wait until the previous order is fully completed.
I can’t find the needed package browsing your website. Is there the possibility to customize the new one by myself?
Yes. Our clients have the possibility to create the package they need. For this purpose ask our customer support for all the details concerning the package needed. Pay attention to the specifics:
- The kind of the service you wish
- The social activity amount that you desire
If the service set that is requested is within all our logistics, we’ll calculate the cost and delivery time. Then get back with an answer through the email. When the needed package is created, a specific link for its buying will be sent through the email.
What about the premium class orders?
We provided our customers with the premium quality services only. The client can request the order of the premium king through asking for a support ticket and giving the information about the order needed. We have an affiliate partnership for the premium services offering.
The system of our site will refer to the client’s request or place the particular order with those affiliates on client’s behalf.
Pay attention: The price for the services of premium section order will be 2-3 time higher than the prices at the catalog.
Such premium packages have:
- A visual quality of higher level
- The higher reliability of the delivery process
- The premium class guarantee
The customer may want such services avail. If faster and efficient delivery is needed, the system will provide it for ordered services.
What about the recommended ordering of simultaneous types from several different contractors?
No, we do not recommend it. We found out many of our customers were tempted to service orders from the different companies simultaneously alongside us. We can't give any guarantees concerning the account and are suspicious about it. The page can get banned for not real activity growth. When such things happen the companies differ in their services delivery.
The system of our website works to ensure fully your package is delivered to the publication needed as organically as it possible. We give no guarantees about natural delivery to not mess with deliveries of other services.
In case our system will detect different services carrying out the identical products, it also will lead to dropping the product from the 30-day refill guarantee.
What can happen if the post the order was made for is deleted?
The services buying bound to posts are finally completed. If the publication is deleted or re-added, the service delivery will be stopped at once. There is no right to refill or refund for such kinds of orders provided. By the way, we recommend you not to remove posts you have placed your orders for.
What will happen if I change the public mode of the page?
You know that the delivery is possible to public profiles and publications only. Our delivery can not reach private pages and publications. If you are purchasing a product, we recommend keeping your page public. If the profile was in private during the delivery, you should connect with our customer support team. The problem will be solved with the help of turning the setting back to public. Then the delivery will restart.
What is the reason that the service can not be delivered to the profile in private mode?
A private page is set to be unknown on a closed platform. This option means giving the customer the privacy of the highest level from other users. The data referred from such a profile is visible only to people whom you allowed to be approving into your followers list. That is the reason we are unable to deliver our products to closed profiles. That is why make sure your order will be delivered to a public page.
If there is a chance to change the chosen order into another one?
We are not able to stop the delivery process if it has been started already.
Can I order the publications that were made long before?
You can choose the package services for any of the publications you want. The exceptions to this are the product sets of automatic likes and automatic views. These are set to be applied to new posts and publications, that are created after buying a subscription plan.
😍 The TikTok Concerning Questions
Can the request be customized for the followers package distribution among different account kinds?
Such an option isn’t provided for the followers packages splitting among the various pages at this particular moment. You should place different orders for every profile the purchase of followers is needed for.
Thing to remember: There strict limits for the account 18+
We can not make the delivery of interactions to the profiles that have settings for an audience 18+ years old.
If you want to buy interaction products for such an adult profile or posts, disable all the settings for the order delivery duration. You may change the settings once the product delivery is completed.
Can I make an order of interactions (and likes too) to be distributed among multiple posts?
Our customers have the possibility to distribute a set of interactions among different publications. You can choose up to a maximum of 10 posts to distribute the purchase on. For this service, you must purchase a minimum number of 10 likes per photo.
Remember: You have no possibility to distribute not-big packages if you have not chosen a minimum of 10 likes package per post (for instance, if you buy our 10 likes set, you can choose only one publication).
What type of followers can I expect in a package, where are they likely to be located?
All our customer’s packages have the following distribution:
- European and American: 40 percent
- Arabs and Asian: 40 percent
- Corporate profiles of other companies: 20 percent
What about the demo version of your packages before the order?
Now we provide our clients with no free trials or demo versions. If you want to test the service, please see the smallest available packages in each category of our catalog. They are specifically designed at minimum value for new customers to check the quality and efficiency of the proper service.
I noticed some users following from my account. This is not what I paid for. How do I get compensated?
Because we provide natural real users, we cannot guarantee you 100% followers back off. We do, however, provide a 30-day guarantee for all order sets. If you notice a drop in your followers in the given time frame, please reach out to our customer support. We’ll provide a refill at no money to you.
What has happened with the TikTok likes? Why are they dropped off?
TikTok recent updates include a system that can “cut off” and hide some likes. If you are noticing a reduction in your orders’ like count, please write into our customer support. We recommend using our refill service to let our team reimburse lost likes to your posts.
⏱ The Way We Delivery Our Product
How long is the delivery duration?
The time of delivery for each product may vary from one package to another. The exact estimated time of delivery for every product set is mentioned in the specific description. If the purchased service has not been delivered as mentioned in the exact time, connect us and tell us about this moment. Our support team will check out the matter.
The delivery process may be late and the reasons can be the next:
- Some technical problems connected with the work of the social media platforms.
- The large amount of order and the queue that make the delivery process slower
In the most unlikely case of the delivery time being delayed before the particular order is fully completed, please tell us about this problem.
Can you monitor the product orders delivery?
At the particular moment, we only deliver as mentioned in the description of the service. Sometimes products may be delivered faster than that was indicated in the service description. It can happen for the reason of low server loadings and is coincidental fully.
💲 The Way You Can May Payment
What are the peculiarities of the order placement on your site?
To make an order of the product service from our site, use the following simple steps:
- Choose your product set, use the Buy Now or Buy button.
- Put the account URL or link on the publication needed.
- Insert personal email.
- Give your card info and confirm the order payment. Use the 3DS code for this purpose (Visa, Ethereum, Bitcoin, Apple Pay, Apple Pay, Mastercard, Google Pay, Maestro)
- Look for the email confirmation with all the details.
Can PayPal be used for the order payments?
We’ve stopped accepting PayPal payments since 2020.
What are the reasons I can not pay for my order?
If you are having some difficulties while an order making and you can not complete the payment, check out any of the following reasons:
- The block of anti-fraud kind
- Errors concerning to 3DS
- Inadequate funds
- Non correct card data
- The limits of payments in the Internet
- The blockages of the international payment systems
- The per day payment limits
What currency can be used while payment?
Our payment system is available for different kinds of banks in both Europe and America.
The payment process can be made with the help of the proper currency in which the bank is situated. Depending on the route the payment was made, you’ll get the updates for transactions in such currency: pounds, hryvnia, rubles and euros.
Make sure that the actual sum debited in currency (dollars) must correspond to the amount that was indicated on our site.
Can the debit or credit kinds of cards be used while payment?
I see a difference in the numbers on the website and the payment on the statement issued to me?
I see a difference in the numbers on the website and the payment on the statement issued to me?
We charge what we show. If you have an additional cost in your statement, your bank has likely charged you an additional commission for conducting international/local transactions. This is usually indicated to you by the bank when you open an account, get a card, and don’t involve us. Please refer to your bank in case you find a discrepancy in this matter.
Can the payment invoice be given?
Please write to the Customer Support department with a request to check the possibility of getting an invoice for the service purchased. Please provide details of the purchase made in the email. Our invoices are usually auto-generated by the payment system, a link to which is sent to the client’s exact email.
You should be receiving a link to view and pay for your ordered service in your email. Please note: This option doesn’t apply to purchases of auto likes and auto views. You can obtain invoices for all other services purchased from us.
Unpaid order reminders
We will send you an automated reminder to complete the payment process for unfinished purchases. You may complete filling the order or ignore the notification if the product is no longer needed.
Are there any differences between the refund service and refill?
A refill is a reimbursement provided for an order that was unfulfilled for unforeseen reasons. For instance, if you ordered a service for 1000 followers and although the number is delivered, say 100 of them disappear in the week – we will compensate and add back the missing number of followers. To avail of this, contact our client support team via email should you notice your order facing such issues. Please note, we don’t have an automatic refill option.
On the other hand, a refund is when we return your money to you in the event of order cancellation. In case of the following unlikely events, we offer a full refund:
- The delivery of service products did not start 10 days after ordering the service.
- The delivered item doesn’t match the description.
What is the time duration of the refill or refund processes?
A refill or refund is guaranteed within 30 days of the raising of the request.
We can give you a refund in the case of:
- The customer didn’t receive the item as ordered.
- The order didn’t start processing within 10 business days of order placement.
We provide a Refill:
After the complete delivery of the items, some of the ordered activity disappears. The client has 30 days to request a refill of the order in such a case.
If possible, please provide relevant evidence supporting the claim. For example, you can attach screenshots to your email.
Refills approved usually begin within 24-48 hours of request acceptance. Please contact Customer Support if you do not notice the refill start in two days.
What about the refunds and its delivery duration?
Once a refund process is started, it can take up to 14 business days to return to the card. This period depends on the bank you have used for making the payment. Please contact us in case you have not received your refund after 14 days of Refund confirmation. We’ll check with your bank to see why your money hasn’t been returned to you yet.
❓ The Questions Concerning The Free Trial
Can I use the followers package for the free trial?
At that particular moment we offer no free trial proposition concerning followers. If our customer will have the desire to test our products out, we may offer the cheapest one package to meet with our services.
What is the reason you do not provide the free trials now?
We occasionally run demos, but they are not a regular offer on our site. The number of people wanting free trials is extremely high, and we don’t have the logistics to provide everyone a free trial. Hence, we request that if you wish to test our services, order a small quantity package to try us out.
👩🔧 The Department of Out Team’s Customer Support
Please have the following information at hand while reaching out to us:
Please have the following information at hand while reaching out to us:
Our Customer Support is available for your assistance anytime you need us. For us to provide you with the best services, please indicate the following in your request email:
- The page for which the order was placed.
- The email address with which the package was purchased.
- Information on the publication
The working hours of our company:
You can ask for help from our customer support department via email whenever you need it. We are available during the week from nine am to six pm UK time.
The Contact Info About Our Company
The support team of our company is always fully open to give a hand of help. Each client can ask the team the question whatever he likes (concerning the order process). It can be done via the email placed on the support site page.
The estimated time for our response are:
When you raise a proper request with our team, please expect to have feedback from us during the next six working hours. If you have sent the question after six pm, your email will be answered the next working day.
We’ll send an automatic email answer with a detailed number as soon as you dispatch a request. Please be on the connection to the proper number for getting the correspondence.